Teams & Conditions
Hotel Policy
Reservation:
All reservations, confirmations, amendmụnts and cancellations are required to send directly to the hotel’s reservations department via email at:
Email: info@webhotel.vn
Check-in and Check-out:
- Official check-in time is at 2pm and check out time is at 12.00 noon.
- For any FITs or GITs require to check in prior 08:00am, the room(s) must be reserved from previous day at the applicable of full night charge. For early check in after 08:00am and before 02:00pm, 50% of room charge per night will be applied. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.
- For any FITs or GITs require a late check-out up to 06:00pm, 50% of room charge per night will be applied. For late check out after 06:00pm, 100% of room charge will be applied. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.
Cancellation:
The hotel reserves the right to impose the following cancellation:
- For GIT booking from 7rooms:
5 days prior to arrival - One night’s stay charge for all confirmed rooms.
- For FIT booking less than 7 rooms:
2 days prior to arrival - One night’s stay charge for all confirmed rooms.
All cancellations must be received by hotel, in writing via email, telephone, message or fax.
No show or Early Departure: One night’s stay charge for all confirmed rooms.
Children Policies:
- Child under 6 years old is FOC and included breakfast when sharing bed with parent (maximum 1 free child per room). Extra child will be charged at 200.000vnd per child per night, including breakfast.
- Child from 6 to 10 years old and sharing bed with parent is chargeable at 200.000VND per child per night, included breakfast.
- Extra bed is required for a child over 10 with surcharge at 400.000vnd per child per night.
